Frequently Asked Questions

Welcome to our FAQ page! Here you'll find answers to the most common questions about our artwork, materials, customization options, shipping, and orders. If you can't find what you're looking for, feel free to contact us. We're always happy to help!

Our Artwork

Does the listed size include the frame?

The listed dimensions refer to the artwork itself. Framed prints will have slightly larger overall dimensions depending on the frame selected.

What materials do you use for your prints and frames?

We use premium, museum-quality materials to ensure your artwork looks beautiful for years to come.

Our fine art prints are made on archival, acid-free, 100% cotton rag paper with an ultra-smooth matte finish. Our frames are crafted from solid wood and feature clear acrylic glazing.

For more information about our fine art prints, frames, canvas, and acrylic finishes, please visit our About Our Products page.

Can I request a custom size or color palette?

Absolutely! Just Contact Us to let us know what you’re looking for, and we’ll do our best to accommodate your request and create something that’s perfect for your space.

Does my artwork arrive ready to hang?

Our framed prints and canvas artwork arrive with hanging hardware installed, so you can display your new artwork right away.

Unframed fine art prints require framing before hanging.

How do I choose the right size for my space?

Not sure which size is right for your home? Check out our Size Guide to compare dimensions and visualize how each size will look on your wall.

Do you sell digital files for download?

No, we do not offer digital downloads. All our artwork is available exclusively as physical prints, framed artwork, canvas, or acrylic glass prints.

Shipping & Delivery

Do you ship internationally?

Yes, to most countries in the world.

How long will it take to receive my order?

Each piece is carefully made to order.

Fine art prints, framed prints, and canvas artwork typically arrive within 5–8 business days.

Acrylic glass prints require approximately 6 business days for production, followed by an additional 3–5 business days for delivery.

Please note that these are estimated delivery times and may vary depending on your location and shipping conditions.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your artwork's journey to your home.

Will my artwork be safely packaged?

Absolutely! We take great care in packaging every piece to help ensure your artwork arrives safely and in beautiful condition.

If your artwork arrives damaged, please contact us so we can help resolve the issue.

Orders & Returns

Can I make changes to my order after placing it?

If you need to make changes to your order, please contact us as soon as possible.

Since each piece is made to order and production may begin within 12 hours of purchase, we cannot guarantee that changes can be made once your order has entered production.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible.

Because our artwork is made to order, cancellations may not be possible once production has begun.

For more information, please review our Returns, Refunds & Cancellations Policy.

What if my artwork arrives damaged?

We want you to love your artwork!

If your order arrives damaged, please contact us with your order number and photos of the damaged item and packaging.

We'll be happy to assist you and arrange a replacement.

What is your return and refund policy?

Each piece is made especially for you. For detailed information about returns, refunds, cancellations, and replacements, please visit our Returns, Refunds & Cancellations Policy page.

Still Have Questions?

We're here to help! Whether you need assistance choosing the perfect size, have a special request, or simply want to learn more about our artwork, we'd love to hear from you.

Please visit our Contact Us page, and we'll be happy to assist you.